Tickets Tell us about youYour Name First Last Email PhoneOptional, for urgent follow-up.Company How can we help you?We would love to chat with you. How can we get in touch?Product or Service AffectedSelect Product or ServiceFUNDrEVENTrAPI IntegrationsWebsite DevelopmentServer MaintenanceGeneralIssue Type for FUNDr or EVENTrSelect Issue TypePayment Processing Issues: Problems with transactions, refunds, or billing.Account Access Problems: Issues with logging in, account recovery, or security concerns.Event Registration Errors: Difficulties in signing up for events, including ticketing errors.Discounts and Promotions: Issues applying discount codes or accessing promotional offers.User Interface Bugs: Visual glitches, unresponsive buttons, or navigation problems.Feature Requests: Suggestions for new features or improvements to existing ones.OtherIssue Type for API IntegrationsSelect Issue TypeAPI Connectivity Issues: Problems establishing a connection to Zeestr APIs.Data Retrieval Errors: Issues with fetching or displaying data via the API.API Performance Issues: Slow response times or reliability issues with API endpoints.Documentation Clarification: Requests for additional information or examples in the API documentation.Authentication and Authorization: Problems with API keys, OAuth tokens, or permissions.OtherIssue Type for Website DevelopmentSelect Issue TypeContent Updates: Requests for changes or updates to website content.Mobile Responsiveness Issues: Problems with how the site appears or functions on mobile devices.Browser Compatibility Issues: Issues that appear in specific web browsers but not others.Website Performance: Slow loading times or other performance-related concerns.OtherIssue Type for Server MaintenanceSelect Issue TypeServer/website Downtime: Reports of server outages affecting access to services.Server Performance Issues: Problems with server speed, load times, or resource utilization.Security Concerns: Potential security vulnerabilities or incidents.Backup and Recovery Issues: Problems with data backups, restoration processes, or data loss.Configuration Changes: Requests for changes in server configuration or setup.OtherGeneral Issue TypeSelect Issue TypeGeneral Inquiry: Questions about services, pricing, policies, etc.Feedback: General feedback about the user experience, service quality, etc.Other Issues: For problems that don’t neatly fit into the above categories, providing a catch-all option.OtherYour Comments/QuestionsTell us more if you canPlease let us know more details about the issue.Device AffectedSelect Device(s)DesktopMobileBothBrowser affectedSelect Browser(s)Google ChromeMozilla FirefoxSafariMicrosoft EdgeOperaAllMobile OSSelect Mobile Operating System (iPhone / Android...)iPhoneAndroidWindows PhoneBlackBerryLinux PhonePhone Model Desktop OSSelect Desktop Operating System (MAC, Windows...)Mac (Apple, Macbook, Mac Mini..)Windows (PC)LinuxDesktop Model Incident Time MM slash DD slash YYYY When the issue was first noticedPrevious Ticket Number If the issue is related to a previous ticket, providing the number can help support staff quickly access historical context.FilesYou can attach screenshots, logs, or documents that can provide additional context or evidence of the issue. Drop files here or Select files Accepted file types: jpg, jpeg, png, gif, bmp, tiff, pdf, doc, docx, odt, txt, rtf, log, xls, xlsx, csv, ppt, pptx, mp4, mov, avi, Max. file size: 10 MB. Δ
